<iframe src="//www.googletagmanager.com/ns.html?id=GTM-NP2ZK8" height="0" width="0" style="display:none;visibility:hidden"></iframe> Distance Learning Complaint Process

Distance Learning Complaint Process

Naropa University desires to resolve all student grievances and complaints in an expedient and amicable manner. The University reserves the right to take immediate and appropriate action to ensure the integrity and safety of the University and/or University community members and to create a lawful, ethical, and harmonious educational environment. Students are encouraged to inform Naropa University of their concerns.

Naropa is interested in listening to and resolving students’ concerns. Students should refer to the grievance processes in the most recent Student Handbook. The following conflict resolution and grievance processes are detailed in the Student Handbook:

I. Informal Consultation Process
Students may contact the Dean of Students, Provost /Vice President of Academic Affairs or Director of Human Resources for support and consultation when considering pursuing a complaint (formal or informal) against a faculty or staff member or when experiencing a conflict with a student, staff member, or faculty member. Participation in informal conflict resolution does not affect the right to engage in the judicial process, or to later file a formal complaint.

II. Violations of University Policy
Suspected violations of University policies by students, faculty or staff should be brought to the attention of the Dean of Students or the Title IX Coordinator. If a complainant requests confidentiality, the University will take all reasonable steps to investigate and responds to the complaint consistent with the request for confidentiality, but such a request can hamper the University’s investigation and may not be possible in some cases.

III. Formal Grievance Process
Students who would like to file a formal grievance about a specific staff or faculty member should address their concerns to the Director of Human Resources (staff/administrative complaints) or the Provost/Vice President for Academic Affairs (faculty/academic complaints). Both of these offices have specific grievance procedures.

If a student is unable to resolve their concerns through the Naropa complaint and grievance processes they may file a complaint with their home state education or consumer agency. See below the lists of State Agencies to find your state contact. Please note that most of the state agencies will require that the student attempt to resolve the concerns with the institution prior to filing a complaint.

Naropa University is accredited by The Higher Learning Commission and a member of the North Central Association. Information about Naropa University’s accreditation can be found at http://www.ncahlc.org.

State

Agency

Link or Complaint Process

Alabama Commission on Higher Education

http://www.ache.state.al.us

Alaska Commission on Postsecondary Education

http://akadvantage.alaska.gov

Arizona State Board for Private Postsecondary Education https://ppse.az.gov/
Arkansas Higher Education Coordinating Board

http://www.adhe.edu/about-adhe/coordinating-board/

California Bureau for Private Postsecondary Education http://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado Department of Higher Education

http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut Department of Consumer Protection 

http://www.ct.gov/dcp/cwp/view.asp?a=1629&Q=274424

Delaware Department of Justice-Consumer Protection Division http://attorneygeneral.delaware.gov/
District of Columbia  Education Licensure Commission 

https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida  Department of Education

http://cdn.fldoe.org/

Georgia   Nonpublic Postsecondary Education Commission https://gnpec.org/
Hawaii Department of Commerce & Consumer Affairs http://hawaii.gov/dcca/ocp/consumer_complaint
Idaho Office of Attorney General

http://www.ag.idaho.gov/index.html

Illinois Board of Higher Education

http://www.ibhe.state.il.us/consumerinfo/complaint.htm

Indiana Commission on Proprietary Education

http://www.in.gov/cpe/2329.htm

Iowa College Student Aid Commission 

https://www.iowacollegeaid.gov/

Kansas Board of Regents

http://www.kansasregents.org/

Kentucky Council on Postsecondary Education

http://cpe.ky.gov/

Louisiana Board of Regents

http://regents.state.la.us/

Maine Department of Education, Office of Higher Education Services http://www.maine.gov/education/
Maryland Higher Education Commission

http://www.mhec.state.md.us/

Massachusetts Board of Higher Education

http://www.mass.edu/

Michigan Licensing & Regulatory Affairs

http://www.michigan.gov/lara/

Minnesota Office of Higher Education

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi Commission on College Accreditation

http://www.mississippi.edu/mcca/

Missouri Department of Higher Education

http://dhe.mo.gov/

Montana Board of Regents

http://mus.edu/board

Nebraska Attorney General Consumer Protection Division http://www.ago.ne.gov/
Nevada Commission on Postsecondary Education http://www.cpe.state.nv.us/
New Hampshire Department of Education

http://www.education.nh.gov/highered/

New Jersey Department of Higher Education

http://www.state.nj.us/highereducation/

New Mexico Higher Education Department

http://www.hed.state.nm.us/

New York Office of College and University Evaluation http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina The University of North Carolina Board of Governors If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the individual may file a complaint with the following office: Post- Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27514, telephone (919) 962-4558.
North Dakota State Board for Career and Technical Education http://www.nd.gov/cte/
Ohio Board of Regents

http://www.ohiohighered.org/

Oklahoma State Regents for Higher Education

http://www.okhighered.org/

Oregon Department of Justice-Attorney General http://www.doj.state.or.us/finfraud/index.shtml
Pennsylvania Department of Education

http://www.education.pa.gov

Rhode Island Board of Governors for Higher Education http://www.ribghe.org
South Carolina Commission on Higher Education

http://www.che.sc.gov/

South Dakota Board of Regents

http://atg.sd.gov/

Tennessee Higher Education Commission

http://www.tn.gov/thec/

Texas Higher Education Coordinating Board

http://www.thecb.state.tx.us

Utah Division of Consumer Protection

http://consumerprotection.utah.gov/complaints/index.html

Vermont State Board of Education

http://www.education.vermont.gov/new/html/mainboard.html

Virginia State Council of Higher Education

http://www.schev.edu/

Washington Student Achievement Council

http://www.wsac.wa.gov/

West Virginia Higher Education Policy Commission

http://www.wvhepc.edu/

Wisconsin Wisconsin Educational Approval Board

http://eab.state.wi.us/resources/complaint.asp

Wyoming Attorney General’s Consumer Protection Unit http://ag.wyo.gov/